Vine Maple Place
INTAKE AND ENGAGEMENT SPECIALIST
Reports To: Housing Stability and Intake Manager
Location: Maple Valley
Key Relationships: Community Referral Network, Volunteers, Intake Team and Program Team
Effective Date: July 2022
Hours: Full-time, 40 hours per week, with some evening and weekend hours
Job Classification: Hourly, Non-exempt
Compensation: $19 – $26 per hour, DOE; 401(k) plan; medical, dental & vision benefits;
PTO: vacation, personal time and sick time
Perform the comprehensive evaluation for clients seeking assistance from the Stable Families Program to screen them into services. This includes the initial contact on the phone through the initial assessment of needs and the first onsite team meeting. This position ensures an organized, streamlined process for the client and staff. Additionally, the Intake and Engagement Specialist will provide referral information and contacts in partnership with agency staff, track data through the client tracking system, and follow up with clients after they leave the program to confirm their stability.
This role is a foundational part of the success of vulnerable and homeless single parents reaching their goal of self-sufficiency and stable housing while in the program. Due to the homelessness crisis in King county, Vine Maple Place is expanding to serve more families in need.
• Coordinates all aspects of intake and assessment with prospective clients and staff, including referral, screening in families, orientation to engage in programs, and exit interviews.
• Identifies potential families, based on the emergency/crisis of the families, and determines who to schedule into the program and what program the families identify they will benefit from.
• Connects with the Community Caring Network (CCN) as needed when we have openings and responds and processes all referrals.
• Receives and reviews all referrals and applications and prepares all initial interview material, Scorecard, and barrier assessments. Determines and screens in the families to prepare for the team meeting with the clients.
• Coordinates and assists with agency staff to bring a client into the program and facilitates the orientation.
• Evaluates housing need and performs assessment of reasonable rent expense.
• Facilitates the initial connection and may request more information and follow up with families entering the program.
• Tracks and enters all demographics and outcomes, prepares reporting, and sets up and maintains all client contact records through exit and follow up.
• Have a personal relationship with Jesus Christ and agree with the Vine Maple Place Statement of Faith.
• Be passionate about helping families overcome the trauma of homelessness.
• Maintain an acceptable background check and ability to pass a drug test.
• Solid understanding of Vine Maple Place’s mission and strategic plan.
• Strong oral, written and interpersonal communications skills.
• Ability to effectively and efficiently manage volunteers.
• Ability to independently prioritize and organize workload and special projects to meet deadlines.
• Ability to work independently, take initiative and exhibit flexibility.
• Self-motivated with strong organizational and project management skills.
• Personal characteristics: adaptable, organized, self-motivated, optimistic, responsible, detail-oriented, compassionate, discerning, adaptable, organized, initiator, and enthusiastic.
• Possess the ability to handle confidential and sensitive information.
EXPERIENCE AND EDUCATION
• Education in social work, counseling, or related social services field or a combination of education and/or training and/or work experience which indicates the ability to perform essential functions of the position.
• Minimum two years of providing services to at-risk and culturally diverse populations, especially families with children.
• Experience performing services such as client recruitment and assessments, records maintenance, and coordination of appointments.
KNOWLEDGE, SKILLS AND ABILITIES
• Possess a valid driver’s license, safe driving record, and proof of insurance.
• Computer skills: Proficient in Word, Excel, Outlook, and internet navigation.
• Able to work well with others in a collaborative and respectful manner.
• Able to multi-task and deal with complexity on a frequent basis.
• Ability to maintain a professional demeanor and confidentiality.
• Ability to respond to common inquiries and complaints from clients.
• Ability to effectively present information to supervisory and management groups.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Sensitivity to the needs of clients, staff, and volunteers from diverse cultural and economic backgrounds.
The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities or requirements of this position. Other duties may be assigned.