Fitness Studio General Manager


9Round Kickboxing- Maple Valley

Job Description:


Under the direction of the owner, the manager is responsible for the overall operation, maintenance, and success of the gym. The manager is a leader in the industry, shows initiative, always leads by example, and eagerly embraces 9Round’s vision to create the best member experience possible. This is a great position for a candidate looking to be a proponent for growing a dynamic small business backed by the world’s largest kickboxing franchise.

RESPONSIBILITIES include, but are not limited to the following:


Ensure personal attention is being provided by trainers during every 9Round workout with high energy and with the ability to multitask, participate as necessary
Ensure trainers are explaining and demonstrating exercises in a manner that provides the best workout each and every time, while motivating members to reach their personal fitness goals, participate as necessary

Sell memberships with a focus on total revenue brought in each month
Achieve monthly sales goals established with owner
Develop strategy for and manage 9Round Social Media Presence (Facebook, Instagram, and others) by creating content and videos that build brand loyalty and increase exposure to all potential demographics.
Develop and execute monthly marketing plans with owner, within a monthly budget, which may include the following, or others: Trade Shows, Health Fairs, Business to Business relationships, corporate partnerships
Personalized and engaging lead generation/re-generation and follow up to convert prospects into members
Maintain excellent customer service with current members, follow up with them to keep them engaged with our 9Round Family, and cultivate member referrals
Customer service via all forms of communication: in person, phone, email, text, social media, etc.
Resolve past due memberships

Ensure the gym is kept clean and all equipment organized and in working order at all times.
Ensure all Opening & Closing Procedures are completed as scheduled and outlined.
Develop a scheduled cleaning program and ensure team members carry out tasks in a high quality, timely manner
Order inventory and supplies as needed

Work closely with owner to hire, properly train, and motivate employees
Drive the educational training, development, and performance review of employees in a timely manner, and help facilitate the latest knowledge in the fitness industry
Conduct monthly team trainings/meetings and inform employees of all marketing promotions and new policies, and provide guidance toward achieving individual career and company goals
Provide sales support and training to staff to maintain a high conversion rate
Manage work schedule for all employees
Mediate and resolve employee relations matters
Maintain a focus on keeping expenses low, including payroll expenses, to maximize profit growth
Ensure employees consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness
Maintain the security and safety of the gym, members, guests, and confidential information
Any and all duties required to run a successful, profitable gym that adheres to the Franchise Standards

REQUIREMENTS The successful candidate must have the following experience, skills and education:

Training experience for personal or group fitness
Sales experience with demonstrated ability to drive sales and meet established goals
Proven leadership ability in an educational, fitness or professional setting
Clear and articulate communication skills
Efficient time management skills
Current CPR/AED certification
Computer literacy
Physical effort required to carry out daily duties such as lifting supplies and gym equipment potentially in excess of 50lbs.
Flexible schedule and available to work morning, evening, and weekend shifts.

Degree in related field (ex: Exercise Science, Physiology, Kinesiology, Sports Management)
Sales experience with demonstrated ability to drive sales and meet established goals
Current national training certification
Bachelor’s degree


Physically fit and committed to living a healthy lifestyle
Passionate, intelligent and knowledgeable regarding the fitness industry
Detail oriented, hardworking, accountable
Creative, personality, high energy personality that is contagious
Someone who wants to have FUN, SMILE and LAUGH at work
Strong leadership ability with the understanding that there is no “I” in team
Ability to work independently, as well as with a team
Comfortable closing sales by building relationships and selling the value of 9Round
Comfortable creating videos and content in a gym setting. Creative thinking and ability to execute a formal marketing plan
Comfortable communicating with all demographics by all avenues (face to face, phone calls, text, email, social media, group settings, etc.)
Develop new business and marketing opportunities while fostering the relationship with current members
Must be available to be in the gym building relationships with members a set number of hours each week
Professional, above all else


9Round Trainer Certification Program
Uniform and Equipment Starter Kit
Bonus opportunities
Complimentary gym membership for yourself and significant other
Access to 9Round Nutrition Portal
Eligible for promotion to a higher-level management position


Zack Ketter


Phone: (253) 261-6618


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