Customer Training Representative



Job Description:

As CAF’s Customer Advocate and Product Trainer, you will provide immediate value and customer support to an exciting, fast paced, fast growing company. We’re looking for someone who is enthusiastic, passionate, goal and results driven, and is ready to bring those values to CAF. As a customer advocate, you will support our corporate clients by calling and educating their employees about their organization’s cleaning program and the proper use of CAF products. This is not a sales position. You must be willing to accept direct responsibility for personal KPI’s; call volume and quality. If you have a strong ability to hit the ground running, in order to keep CAF momentum going strong, then keep reading; this may be the perfect opportunity for you! Now comes the fun part – do you have the ‘never enough’ outlook where you are always looking to do more, learn more, and never satisfied with the status quo? If so, let’s talk.

CAF is a rapid growth company that sells outdoor cleaning products B2B direct. Year over year, our sales exceed 20% growth. CAF takes pride in our unique, down to earth culture with enthusiastic, tireless, tenacious, grounded, yet super fun employees that are diverse in background and talent. Our culture is customer oriented and customer training is a main key to the growth of our fast-paced company. We believe that customers come first. We have a strong work ethic and are engaged and committed to ongoing success. CAF recognizes the need for balance between work and family; This position is part-time and the hours are flexible.

The position reports directly to CAF Customer Training Manager, Brittany. Brittany requires staff to be self-starters, sometimes working independently, and with the sales team, to collaborate and report on training progress. Being customer centric and focused on providing product training, while also listening to customers, answering product questions and capturing feedback, is essential.

Wage: Hourly depending on experience (DOE)
Status: Part time 20-30 hours/week (scheduled between 6:00 A.M. and 11:30 A.M.)

Top 5 reasons current employees recommend CAF:
Great culture and solid team values
Opportunity to make a significant impact
Opportunity for career and personal development
CAF is innovative: Cleaning up the world!
Proven company growth and stability

What it takes to succeed:
Fit CAF culture and team values
Call center experience preferred
High School Diploma or GED
Ability to learn quickly, multi-task
Basic computer proficiency (Microsoft Outlook, Word, Excel)
Accuracy and attention to detail
Strong social, written and verbal skills
Comfortable in high-velocity / fast paced company
Professional and consistent work habits, strong work ethic, driven to achieve personal and company goals
Satisfy pre-employment drug testing
Reside within 15 miles from CAF Office (Maple Valley, 98038)


Brett Johnson


Phone: (425) 748-8209


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