Customer Training Representative

Company:

CAF Outdoor Cleaning

Job Description:

Permanent Part-time Customer Training Representative

Part-time 20-30 hours/week (scheduled between 6:00 A.M. and 11:30 A.M. PST ) | Hourly | Maple Valley, WA or Remote option (USA only)

$18-$20/hr. D.O.E.

CAF – Who We Are:

CAF is Latin for Citius, Altius, Fortius meaning, Faster, Higher, Stronger – which drives us to always be looking to grow and improve ourselves and each other. We don’t just manufacture sustainable cleaning products – we partner with our customers to deliver consistently clean and customer-ready experiences across all locations. CAF believes in the value of clean. Our goal is to produce the most effective, innovative cleaning solutions available and provide training and execution support to ensure safer and cleaner outdoor experiences. Click to learn about us and our careers!

What you’ll do:

As CAF’s Customer Advocate and Product Trainer, you will provide immediate value and customer support to an exciting, fast-paced, fast-growing company. We’re looking for someone who is enthusiastic, passionate, goal and results driven, and is ready to bring those values to CAF. As a customer advocate, you will support our corporate clients by calling and educating their employees about their organization’s cleaning program and the proper use of CAF products. This is not a sales position. You must be willing to accept direct responsibility for personal KPIs, call volume and quality. If you have a strong ability to hit the ground running, then keep reading; this may be the perfect opportunity for you to keep CAF momentum going strong!

Main Responsibilities:

Collaborate and report on training progress
Be customer centric and focused on providing product training
Answer product questions and capturing feedback, is essential
Calling corporate clients and educating their employees

Responsibilities include, but are not limited to:

Processing invoicing for sales orders shipped
Customer audits
Processing credit cards from orders
Deposits in accounting system
Customer Accounts Receivable

What it takes to succeed:

Fit CAF culture and team values
High School Diploma or GED
Call Center Experience preferred
Basic Computer Proficiency
Strong social, written and verbal skills
Professional and consistent work habits, strong work ethic, driven to achieve personal and company goals
Satisfy pre-employment drug testing
Clear communication
Ability to learn and adapt quickly
Multi-task

Our Culture:

CAF takes pride in our unique, down-to-earth culture with enthusiastic, tenacious, grounded, yet super-fun employees that are diverse in background and talent. Our culture is customer-oriented, and sales is key to the growth of our fast-paced company. We believe that customers come first but we also recognize the need for balance between work and family – weekends are for spending time with family and friends. Are you a creative thinker? Do you strive to learn new things? Are you fun to be around and value others input and camaraderie? If you get excited about working where you live, driving change, and being an integral part of a growing organization, then CAF is where you should be!

Reports To:

The position reports directly to the Customer Training Manager, Nadya Chernichenko.

Fair Pay:

Compensation is designed to attract, motivate, and retain talented employees who drive the company’s success. No two jobs are equal, but all jobs are important – that’s why we tailor an individual compensation plan benchmarked to market data from industry leaders payscale.com for each person and position, based on several position and market compensable factors.

Perks and Benefits:

What makes a great job even better? Throwing in a few perks! We want to provide our CAF’ers with everything they need to maintain their health and wellbeing. Things like:

Health and Wellness

EAP (Employee Assistance Program)
Wellness Reimbursement Program (e.g., gym, golf, activity passes, massage, weight loss, etc.)

Financial Benefits

Performance Bonus
Tickets at Work Program

Office Perks

Flexibility in schedule when needed
Company social outings
Free snacks
Educational learning opportunities
Recognition/rewards for anniversaries, birthdays and for going above and beyond

Paid Time Off

PTO/Vacation/Sick Policy
11 Paid Holidays (including Christmas week!)
Maternity/Paternity Leave

Contact:

Kayla Ransier

eMail

Phone: (425) 748-8209

Website:

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